Customer Reviews

See What They Have to Say About Us

Finding a go-to Houston plumber for your home does not have to be difficult when you have Pioneer Plumbing & Septic as one of your choices. At our family-run business, we serve all our customers with compassion and integrity. When you contact us, our plumbers will come on the same day as your call to provide the superior workmanship and the most exceptional customer experience you deserve. We also never cut corners and are continuously striving to pioneer solutions for a broad range of plumbing and septic issues.

Sounds too good to be true? Check out our customer reviews below to discover why many of your neighbors continue to trust us for all their plumbing and septic needs. You may also leave your own review after our service, so we’ll have an idea on how to serve you better the next time.

  • Operator and plumber were both knowledgeable and courteous!
    They were prompt and efficient. I admit to not shopping around for a price, so I was a bit sticker shocked, but they were available right away and the operator and plumber were both knowledgeable and courteous!

    - Karyl W.

  • They were on time and very professional.

    They were so polite. They were careful and cleaned up afterwards. They offered the 5% senior discount. They were on time and very professional. The office called and told me exactly when to expect them and that they would be in a company truck and wearing uniforms. Very impressed by the whole operation.

    - Nancy F.

  • They were very good, fixed the problem quickly and even arrived early.
    They were very good, fixed the problem quickly and even arrived early. Very pleased.

    - Ian S.

  • The gave us their honest opinion. In the long run it saved us a lot of money.
    This company showed up without asking for mandatory fee. The gave us their honest opinion. In the long run it saved us a lot of money.

    - Raymond A.

  • They were very professional and went the extra mile in meeting my appointment request.
    Pioneer responded in 2 minutes of my on-line service request. They were very professional and went the extra mile in meeting my appointment request. Gabriel was my technician and he knew what he was doing, addressed the issue immediately and explained what was happening and why. I appreciated that. He didn't even mind when my Doberman stood next to him watching what he was doing. He petted her and they were best buddies. Now that's excellent service! Pioneer is now my go-to plumbing company!!!

    - Dianne F.

  • Very professional and did not pressure me into unneeded repairs.
    Scheduled quickly and plumber showed up on time. Very professional and did not pressure me into unneeded repairs.

    - Paul L.

  • Fantastic service. They really know their business. I'd recommend them for sure to anyone I know.
    Fantastic service. They really know their business. I'd recommend them for sure to anyone I know.

    - Andria F.

  • Thoroughly impressed and will pass it on. Thank you very much for prompt, quality service!
    Called them on a Sunday and they sent someone right out to fix our toilets not flushing. Turns out, our clean out didn't have a cap on it and with recent flooding, there were sticks and leaves stuck in it. They took care of it right away. No other company in our area was open today, except for Pioneer. Thoroughly impressed and will pass it on. Thank you very much for prompt, quality service!

    - Cory N.

  • I highly recommend Pioneer to anyone needing plumbing service!
    We had a major scare with the plumbing over at my Dad's house in Newport. I called Pioneer Plumbing at the end of the business day on Friday and experienced nothing but top notch service from that initial call until the problem was resolved promptly Monday morning as promised. Not only did they ensure me that the major problem we had suspected was not present at all, they tested the entire system, finding only one small issue that they repaired on the spot. I also worked with their water remediation partners (and thankfully didn't require their service after all!) and they were also professional, pleasant, and prompt. The communication lines were exceptional from start to finish. I knew exactly what was happening and shortly upon completion of the work I received an invoice and photographs of the work and findings electronically. From the dispatchers to the plumber we worked with (Derrick) everyone was first class. You don't find service like this all that often in the trades. I highly recommend Pioneer to anyone needing plumbing service!

    - Kristen S.