FAQ
Providing All the Information You Need
We get it—homeowners don’t really think about their plumbing and septic until there is a problem. And it can be a challenge to find accurate information when you are already face-to-face with issues such as a clogged sewer line, a backing up toilet, or others. Fortunately, Pioneer Plumbing & Septic is ready to step up to the plate. Our plumbers would be more than happy to answer any of your questions regarding your plumbing problems and our company. As a start, we’ve compiled the answers to some of the most frequent plumbing questions we get from customers throughout Houston.
If you can’t find the answer to your question below, please feel free to get in touch with us at (281) 815-2772!
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FAQ
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What Does It Mean When You Say Our 100% Satisfaction Is Guaranteed?
It simply means that our plumbing company is putting your satisfaction first. While you can count on us to provide nothing but exceptional work, things can go wrong and result in unsatisfactory results. However, we give you our word that if this ever happens to any of the plumbing jobs we’ve provided, our team can come back and redo the work to your satisfaction and at no additional cost.
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Do You Offer Financing?
Yes. As part of our commitment to providing only the best customer experience, our Houston plumbers can help ease your financial worries as well through Greensky or our own 12-month same as cash payment plan. Whether you are planning for a complete bathroom overhaul or getting a new water heater, Pioneer Plumbing & Septic has got you covered!
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What Constitutes a Plumbing Emergency?
Plumbing emergencies are plumbing issues that are too severe that they put your property, health, and safety in danger.
Some examples include:
- A burst pipe
- An overflowing toilet
- Broken water heater
- Gas line leak
- Low water pressure or having no water at all
In some instances, we may also consider a simple plumbing issue as an emergency depending on the circumstances such as a clogged toilet in homes with only one bathroom or a sewage backup that is causing a strong, persistent septic smell in your home.
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How Do I Know If I Have a Water Leak?
Some plumbing leaks are easy to identify, while others can remain hidden and cause extreme damage to your property. The good news is there are several signs that you can observe to help you determine a water leak such as a sudden increase in your water bill, mold and mildew growth, water stains on the walls or flooring, and a drop in your water pressure. When you noticed any of these signs, contact Pioneer Plumbing & Septic right away, so we can locate the exact source of the leak, repair it, and provide you with the peace of mind you deserve.
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Can I Fix My Clogged Drain Using Store-Bought Cleaners?
Unfortunately, commercial drain cleaners contain chemicals that are highly corrosive to plumbing pipes. Using these to relieve your drains from blockages may only lead to a more expensive repair bill later. If you wish to handle a clogged drain on your own, you may use a plunger to help with the clog. You may also use an auger snake if you have one and are adept at using it. However, if you don’t have the tools or the confidence to fix your clogged drain on your own, you can count on our Houston plumbers to help you.
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